Quality
Quality and Continuous Improvement are an integral part of our business strategy and have been thoroughly assimilated into our culture.
ISO 9001:2000 provides a sound framework upon which we have based our operating disciplines. Continuous Improvement is key.
Our vision is to constantly improve our processes and strategies to enhance our service to our customers.
An important part of our strategy is employee development. People are an organisation's most valuable asset - especially in the IT industry where changes and technological developments are incessant.
A competent and well-equipped workforce allows us to fully support our customers. Our aim is to provide a work environment that is conducive to multi-skilling thus enabling people throughout the business to use
practical techniques and skills acquired through company training schemes. Opportunities are now provided for everyone to work within quality teams in order to improve company and individual performances.
Effective communication is one of our highest priorities and we take pride in a successful open door policy. This is supplemented by regular employee surveys, suggestion and customer satisfaction schemes
to enable the company to keep in touch with the perception of all interested parties. This ensures that the views of our people are reflected in decisions affecting company goals, policy and strategy.
Central to the provision of time sensitive services offered by the company are our leading edge information technology and communications support systems. We continually review our use of technology,
which has enormous potential to provide the company with strengthened competitive advantages. A prime example of this is our online web system, which underpins our cost reduction and performance improvement
services strategy. More recently the introduction of state of the art handheld PDA's across our field engineer network has achieved further cost efficiencies and service improvement in the support we deliver to customers.
Our Values
Driving a consistently unrivalled quality of service requires SCC's employees to share the following set of values:
- Independence - freedom of choice
- Leadership - ground breaking ideas
- Action - delivery beyond expectations
- Flexibility - tailored versatile solutions
- Commitment - considered long term solutions
- Trust - reliable honest partnership
Accreditations
Related Information
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